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How c418 Handles Your Personal Data

At c418, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour right to access and deleteIndia-applicable privacy termsContact us anytime to update your data
c418 How c418 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access the personal data we hold about your c418 account, request a correction, or ask us to delete your data, our privacy…

Email Privacy Request Send a written data access, correction or deletion request to our dedicated privacy email.
Live Chat Support Start a live chat session from your c418 account dashboard.
In-Account Data Centre Visit the Privacy section inside your c418 account settings to download a copy of…
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

c418 applies specific technical and organisational measures to keep your account data secure.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used.

Account Security

Your c418 account is protected by password hashing and two-step verification.

Data Retention

We keep account records for as long as your account is active plus the period required by applicable Indian financial…

Third-Party Sharing

Your data is shared only with payment processors (UPI, Paytm, PhonePe networks), fraud-prevention services, and any regulator that has legal…

Your Access Rights

You may request a full copy of the personal data we hold, ask us to correct inaccurate details, or request…

Policy Updates

When we update this privacy policy, we notify you by email to your registered c418 address and display a banner…

Your Privacy Questions, Answered by c418

The questions below cover the data rights, storage practices and contact processes that come up most often from account holders in India. If your question is not listed here, reach our privacy team via live chat or the email channel above.

We collect your name, email address, mobile number, date of birth and device identifiers. When you deposit, the payment method name (UPI, Paytm or PhonePe) and transaction reference are also logged — but never your PIN or password for those services.

Email our privacy team with your registered account address and the subject line 'Data Access Request'. We will compile your profile, transaction history and session logs and send them to you within 15 business days, where local law in India permits this right.

Yes. Submit a deletion request through the in-account Privacy section or via email. We will erase your data after satisfying any mandatory retention period set by Indian financial regulations, then confirm deletion to your registered contact address.

We share data only with the UPI, Paytm and PhonePe processors needed to complete your transactions, with fraud-prevention partners, and with any authority holding legal jurisdiction over our operations. We do not sell your data to marketers or data brokers.

We retain records for the period required by applicable Indian financial and regulatory rules — typically several years from the last transaction. Once that window passes, your data is deleted or fully anonymised so it can no longer be linked back to you.

Session cookies keep you logged in securely; analytics cookies help us identify which account pages load slowly. You can disable non-essential cookies in your browser settings at any time. Turning off session cookies may require you to log in again each visit.

Contact us immediately through live chat or email. Our security team will freeze suspicious activity on your account, review access logs and notify you of findings within 48 hours. Where required by law, we will also report the incident to the relevant Indian authority.